Steve: Now, do you ever get members sort of expressing appreciation for the work that you do here? Is it very impersonal-you just send them their TripTik and that's the end of it, or do you ever get a letter back saying "Thank you very much," or do you ever get a letter back saying, "The hotel you recommended was no good," or "The restaurant was no good," or do you ever get complaints back? Toni: We-along with the TripTiks, there are random people who receive a survey to fill out if they liked the service they received and the product they received, and/or if they didn't. So we get a lot of positive, and there's the odd person that's not happy with the hotel, so we make-we send it to AAA and AAA will reevaluate that hotel. Steve: So in other words, you rely to some degree on AAA-if you're traveling in the States-to recommend hotels, and I guess they would get feedback not only from BC members, but members all over the world, I guess, who are using this service, and that helps them make sure that the hotels they recommend are up to a certain standard. Do you remember any particular case where one of your clients either very much appreciated something you did, or else was very unhappy with some recommendations that you provided? Do you have any particular case like that that would be of interest?
Toni: On one of the surveys that we received, this person said that the main reason he was a member was because of the TripTik service.
Steve: Wow, so that makes you pretty important. Okay. So the main activity here is the TripTiks. Is there any other sort of specific service that you provide here in this particular area?
Toni: Yes. I can give you a little bit of information about the MTC job. That's who we work with as well. They're the ones who are in the offices, who sell travel-they're North American Travel Specialists, so if you're going anywhere in North America, they can provide you with the travel information, flights, hotels, car rental, out-province medical insurance if you want it, free maps and travel guides. They're specialists in the North America, so they would be able to help you a lot. Steve: So what do you do for those people here? Do you support them in some way, or what is the relationship there?
Toni: Yes, we make up promotions and incentives for them to sell or service more-or, service better. Also, we are their support, so if they had any questions or concerns about any of the products that they're selling or some of the services that they're offering, they can call us and we can help them with that. Steve: Well, thank you very much. I am getting a better and better sense of the range of services that you provide, and I certainly get a feeling here that there's a strong sense of dedication to helping the traveling public, and I think-from what I can gather-everyone here seems to enjoy their job, and it sounds like a fun place to be. Toni: It is, thank you.
Steve: Thank you very much.
